Refund policy

Return & Refund Policy

 

Return & Refund Policy

Effective Date: July 27, 2026

At DEXCA, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

  • Be in its original, undamaged packaging.
  • Be free from scratches, dents, cracks, stains, or any other signs of use.
  • Include all original accessories, manuals, inserts, and packaging materials.

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

Returns or refunds will not be accepted if:

  • The original packaging has been damaged, discarded, or is incomplete.
  • The product has been damaged due to misuse, improper handling, accidents, negligence, or unauthorized repairs.
  • The product has been modified, disassembled, or altered without prior written authorization from DEXCA.
  • The product has been used with any unauthorized, non-approved, or third-party refill liquid, resulting in damage, malfunction, reduced performance, or contamination of the device.
  • The product is returned without all included accessories or components.
  • The return request is made more than 30 days after delivery.

3. How to Request a Return

Before returning any item, please contact our customer support team at:

Email: info@getdexca.com

Please include:

  • Your order number
  • Your full name
  • A brief description of the issue
  • Photos or videos (if applicable)

Do not return products without receiving return instructions from DEXCA.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your return has been approved.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 3–5 business days, depending on your payment provider.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

If the returned item does not satisfy the conditions outlined in this policy, the refund may be denied.

5. Damaged, Defective or Incorrect Orders

If you receive:

  • a damaged product,
  • a defective product, or
  • an incorrect item,

please contact us within 7 calendar days of delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the shipping box
  • Photos of the shipping label

If we determine the issue was caused by DEXCA or the carrier, we will provide an appropriate solution, which may include a replacement, repair, or refund.

6. Return Shipping

Unless the return is due to our error, customers are responsible for all return shipping costs.

Customers are also responsible for ensuring returned products are properly packaged to prevent damage during transit.

DEXCA is not responsible for returns that are lost or damaged during return shipping.

7. Exchanges

We do not offer direct product exchanges.

If you would like a different item, please return the eligible product (if applicable) and place a new order.

8. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described in this policy.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

DEXCA Customer Support

Email: info@getdexca.com